Emails from Carya
Carya emails you when something needs you. Sign-in alerts and message emails can be turned off, and a weekly Insights email turned on; the rest always come.
Sales and messages
New sales come for every paid order through Carya checkout, to the people on the page who can see its sales: its owners and admins. Up to five go in ten minutes; orders after that come together in one email. A sale email is close to a receipt, so it can’t be turned off.
Message emails come when someone writes through a form on the page, to the people who can read its messages: its owners, admins and editors. One goes every five minutes at most, and messages that arrive in between come together in the next. An email shows the visitor’s name and message, never the email address or phone number they left: those are in Messages. A message you move to Spam before its email goes isn’t emailed.
Both come from notifications@carya.page, and each links to the page’s Sales or Messages.
Every email Carya sends you
| When it comes | |
|---|---|
| Password resets | When you ask to reset your password. |
| Email confirmation | When you sign up with your email, and when you ask for the link again. |
| Sign-in alerts | When your account signs in from an address it hasn’t used in 30 days. Can be turned off. |
| Security incidents | If a security incident affects your account. |
| New sales | For every paid order on a page whose sales you can see. |
| Message emails | When someone writes through a form on a page whose messages you can see. Can be turned off. |
| Weekly Insights | Monday mornings: each page’s visitors last week and where they came from, in weeks with visitors. Off until you turn it on. |
| Page paused, Checkout paused | When a check pauses a page, or its checkout and forms, while a person looks. See Automatic checks. |
| Page back | When a person clears a paused page. |
| Page taken down | When a page is taken down after a report. |
| Page withheld in a country, Page marked Mature | When a page can’t be shown in a country, or Carya marks it Mature. |
| Review requests and decisions | When you ask a person to review a page, and when they decide. |
| Payment accounts disconnected | When a teammate’s payment account comes off a page you own. |
| Ownership offers | When an owner offers to make you an owner of their page. |
| Domain disconnected | When a custom domain comes off a page you own. |
| Plan ended | When a paid plan ends. |
| Plan reminder | Two days before an ended plan’s features stop. |
| Student email check | When you add a student email for the discount. |
| Changes to the terms | Before Carya’s terms or policies change. |
| Privacy request replies | When Carya answers a privacy request you made. |
Turn an email on or off
- Open Settings and go to Emails.
- Switch off Sign-in alerts or Message emails, or switch on Weekly Insights.
Each of those emails also has a link at its foot that turns it off. Turning message emails off doesn’t stop messages: they still arrive in Messages. The plan reminder always comes, so a plan’s end never takes your pages offline unnoticed.